Guest Service Specialist

Há 4 dias


São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$2.749 - R$4.115
Excellent Guest Service Representative Opportunity

As a key figure in delivering exceptional guest experiences, you will be responsible for extending a warm welcome and ensuring that guests feel at home.

Key Responsibilities:
  • Effectively manage guest queries in a friendly, timely, and efficient manner.
  • Ensure thorough knowledge of menu offerings and all products.
  • Follow established reporting procedures if faced with issues.
  • Maintain adherence to grooming standards, including uniform dress code, cleanliness, and personal hygiene.
  • Provide courteous and prompt assistance to callers, taking messages as necessary, which are legible and accurate, and pass them on to the appropriate person without delay.
  • Possess a good understanding of the restaurant's seating arrangements.
  • Comply with hotel security regulations, fire safety protocols, and all relevant health and safety legislation.
Requirements:
  • A positive attitude towards providing excellent service.
  • Strong communication skills, both oral and written.
  • A commitment to delivering high levels of customer satisfaction.
  • Adherence to rigorous grooming standards.
  • The ability to respond flexibly to diverse work situations.
  • Effective teamwork and independence in working environments.

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