Tech Support Professional
Há 7 dias
As a dedicated Support Engineer, you will be at the forefront of resolving customer issues, utilizing your analytical and problem-solving skills to troubleshoot and resolve requests efficiently.
- You will work closely with our Customer Success and Engineering teams to address customer inquiries, often serving as the primary point of contact.
- Triage incoming support tickets effectively, prioritize tasks independently, and handle non-technical issues with confidence.
- Oversight and execution of tasks such as data imports, exports, and migrations will be an essential part of this role.
- Setting up and troubleshooting integrations like SSO, Slack, and custom survey templates will also be key responsibilities.
- Investigate UI inconsistencies, cohort display issues, and broken data links to ensure seamless customer experiences.
- Develop and maintain custom SQL queries for customer-facing reports and data exports.
- Communicate clearly and empathetically with customers (via CS), providing well-documented solutions and explanations.
- File and escalate verified bugs to the relevant product team with complete reproduction steps.
- Data Operations: Manage data imports, exports, and migrations.
- Configuration and Integrations: Set up and troubleshoot SSO, Slack, and custom survey templates.
- Troubleshooting: Investigate UI inconsistencies, cohort display issues, and broken data links.
- Custom Reporting: Develop and maintain custom SQL queries for customer-facing reports and data exports.
- Bug Investigation: File and escalate verified bugs to the relevant product team.
We offer a collaborative environment where talented individuals can grow professionally. This role is perfect for those who thrive in fast-paced environments and are passionate about delivering exceptional customer service.
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