Tech Support Team Lead

1 dia atrás

Rio de Janeiro, Brasil Top Remote Talent Tempo inteiro

The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.

You will join an international team of first-class professionals who are passionate about creating products that improve the quality of medical services.

The company offers exposure to a variety of industries and technologies, room to grow as a professional, time in projects to learn new skills and an opportunity to work with phenomenal coworkers, some of the best people on the planet.

**As a support team lead you will**:

- Build and manage a technical support team to assist doctors with our plugin via various channels (on-site support window, Zendesk, etc.)
- Provide service level management procedures
- Create and manage ticket flow, document common issues for product improvement
- Analyze user feedback for plugin enhancements and new feature development with the product team
- Create and update product FAQs/Guides for end users
- Become an EMR/EHR liaison: stay informed on technical nuances and updates of assigned EMR/EHR systems and communicate changes to the team
- Develop onboarding programs and demo videos for each new significant feature that our product has implemented
- Collaborate with the development team to improve plugin functionality for specific EMR systems

**Requirements**:

- English proficiency at native or C1+ level
- **Ability to work in US time zone **(US, Canada, Mexico, or Latin America)
- 3+ years in tech support, with at least 1 year in a leadership role
- Experience with Chrome plugins or willingness to learn
- Familiarity with B2B products is a plus
- Proficiency in Zendesk
- Management skills and the ability to build processes, understanding how to manage them and how to collect feedback from business customers
- Ability to thrive in a fast-paced environment and make quick decisions

**As a plus**:

- Familiarity with microservices architecture and B2B products
- Familiarity with ITSM approach

**Benefits**:

- Competitive salary
- Opportunity to work on a product with significant social impact
- Join a flagship product team experiencing rapid growth

Li-remote

  • Tech Support Team Lead

    4 semanas atrás

    Rio de Janeiro, Brasil Top Remote Talent Tempo inteiro

    The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.You will join an international team of first-class...

  • Lead, Fa Support Team New

    3 semanas atrás

    Rio de Janeiro, Brasil Carta Tempo inteiro

    **The Company You’ll Join**:Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private...

  • Node Backend Tech Lead

    Há 5 dias

    Rio de Janeiro, Brasil BairesDev Tempo inteiro

    Overview Node Backend Tech Lead - Remote Work role at BairesDev At BairesDev®, we’ve been leading technology projects for over 15 years, delivering solutions to Google and startups in Silicon Valley. Our 4,000+ team works remotely on roles that drive significant global impact. When you apply for this position, you’re taking the first step in a process...

  • .Net Tech Lead

    Há 13 horas

    Rio De Janeiro, Brasil INDI Staffing Services Tempo inteiro

    At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work. Overview of the role: We are looking for .NET Tech Leads to join our Development team and participate in...

  • Remote .Net Tech Lead

    3 semanas atrás

    Rio de Janeiro, Brasil Indi Staffing Services Tempo inteiro

    At INDI, we're passionate about empowering individuals and businesses worldwide.Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives.Join us in shaping the future of work.Overview of the role:We are looking for .NET Tech Leads to join our Development team and participate in different...

  • Digital & Tech Lead Partner, LATAM

    4 semanas atrás

    Rio de Janeiro, Brasil Haleon Tempo inteiro

    Digital & Tech Lead Partner, LATAM page is loaded## Digital & Tech Lead Partner, LATAMlocations: Rio de Janeiro Le Monde Officetime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 3, 2025 (14 days left to apply)job requisition id: Hello. We are Haleon. A new global leader in consumer health. Shaped by all who join us....

  • Tech Lead Salesforce

    Há 2 dias

    Rio De Janeiro, Brasil Etho IT Solutions Tempo inteiro

    Vaga: Tech Lead SalesforceLocal: Presencial – Centro do Rio de JaneiroModelo de contratação: [CLT ou PJ]Sobre a posiçãoEstamos em busca de um(a) Tech Lead Salesforce para atuar na liderança técnica de uma squad responsável pelo desenvolvimento e sustentação de soluções na plataforma. O(a) profissional será referência em boas práticas,...

  • .Net Tech Lead

    2 semanas atrás

    Rio De Janeiro, Brasil INDI Staffing Services Tempo inteiro

    At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.Overview of the role:We are looking for .NET Tech Leads to join our Development team and participate in...

  • Client Success Team

    3 semanas atrás

    Rio de Janeiro, Brasil Peridot Financing Solutions Tempo inteiro

    Searching for:**Client Success Team - Associate (Team Lead)**About UsGSCF is a leading fintech company in the working capital finance space, serving some of the largest tech manufacturers globally. By funding, structuring, and servicing accounts receivables portfolios for our customers, we help companies get the most out of their working capital. We help our...

  • .Net Tech Lead

    Há 2 dias

    Rio de Janeiro, Brasil Indi Staffing Services Tempo inteiro

    At INDI, we're passionate about empowering individuals and businesses worldwide.Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives.Join us in shaping the future of work.Overview of the role:We are looking for .NET Tech Leads to join our Development team and participate in different...