
Senior Trade Finance Support Specialist
Há 3 dias
The Trade Finance Platform Setup and Support Department is responsible for implementing and ensuring support for Trade Finance customers.
- Provide technical assistance to corporate business clients who utilize the Trade Finance platform.
- Serve as the primary point of contact for clients, directing queries to relevant departments and verifying issue closure.
- Support Confirmed Payables setup and services for all clients on Implementation and Services TPSS.
- Offer support for Wholesale helpdesks.
- Analyze setup and payment-related issues related to TF.
- File validation.
- Access to the platform and associated issues support.
- Deliver client training and assistance for ABTF Platform (Products and Functions).
- Fluency in English and Brazilian Portuguese (verbal and written).
- Customer service orientation and attitude with ability to manage client expectations.
- Flexibility and willingness to work autonomously within set competencies when circumstances require.
- Ability to work under pressure, organize priorities, and meet deadlines while remaining responsive to client needs.
- A deep understanding of trade finance and associated products.
- Demonstrated track record of successful client delivery relationships.
- Knowledge of Trade Finance product suite.
- General working knowledge of broadly used business and banking technology.
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