Customer Support Representative
Há 4 dias
Customer Support Representative - Bilingual Expert
About the Role:As a key member of our team, you will play a vital part in managing customer relationships and ensuring their satisfaction with our services.
This is an excellent opportunity to join a dynamic organization and take on a challenging role that offers scope for growth and professional development.
Key Responsibilities:- Provide timely and high-quality support to customers via email, chat, and phone in Spanish and Portuguese.
- Communicate effectively with stakeholders to understand client needs and analyze current client statuses.
- Collaborate with internal teams to ensure seamless communication and coordination.
- Document operational best practices and advise internal workgroups on process improvements.
- Represent the company in a positive manner internally and externally.
- Fluent in neutral English, Spanish & Portuguese (required).
- 3-5 years of customer service/success experience.
- Entrepreneurial spirit, proactive attitude, and excellent planning skills.
- Ability to problem-solve, maintain composure in high-pressure situations, and work independently or as part of a team.
- Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills.
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