Customer Service Ambassador

1 semana atrás


Porto Alegre, Rio Grande do Sul, Brasil Inovo Internet Innovation Tempo inteiro
Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Poa Internet. As the face of our company, you will be responsible for providing exceptional customer experience through all our communication channels.

Key Responsibilities:

  • Receive, document, and resolve inbound customer requests in a timely and efficient manner.
  • Utilize empathy and effective communication skills to resolve customer complaints and issues.
  • Collaborate with internal teams to resolve complex customer inquiries.
  • Develop and maintain a unified troubleshooting strategy to deliver consistent and measurable results.
  • Stay up-to-date with the latest technology and social media trends to provide excellent customer service.

Requirements:

  • Minimum of 1-2 years of experience in a customer service environment.
  • Exceptional customer service, telephone etiquette, and communication skills.
  • Working knowledge of the latest technology and social media platforms.

What We Offer:

As a Customer Service Representative at Poa Internet, you will have the opportunity to work in a dynamic and innovative environment, where you will be valued and empowered to make a difference in the lives of our customers.


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