Digital Customer Engagement Manager

Há 2 dias

Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro
Job Title: Digital Customer Engagement Manager

As a Digital Customer Engagement Manager at SAP, you will play a crucial role in delivering exceptional customer experiences for our SAP Cloud customers. This is a unique opportunity to join a dynamic team and contribute to the growth and success of our business unit.

Key Responsibilities:
  • Oversee the customer lifecycle from contract signing to renewal, ensuring seamless delivery of contractual agreements and services.
  • Manage customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support.
  • Maintain customer satisfaction through issue mitigation and escalation management, and help customers maximize the value of their partnership with SAP.
  • Collaborate with Project Leads and SAP Enterprise Cloud Services internal delivery teams to ensure committed scope of delivery throughout the customer engagement lifecycle.
Requirements:
  • Engineering graduate with good work experience as a SAP technical consultant in a customer-facing role.
  • Excellent customer focus, networking, relationship building, results-driven, self-organized, and decision-making skills.
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application.
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.
  • Good understanding of ECS operations infrastructure, processes, and automation tools like SPC, TIC, etc.
What We Offer:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

  • Customer Service Manager

    1 semana atrás

    Porto Alegre, Rio Grande do Sul, Brasil VYNCKE Tempo inteiro

    About the JobWe are seeking a highly skilled Customer Service Manager to join our team at VYNCKE. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Develop and implement customer service strategies to maximize customer satisfaction and...

  • Customer Service Manager

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil VYNCKE Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at VYNCKE. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDevelop and implement customer service strategies to maximize customer satisfaction and...

  • Customer Service Manager

    1 semana atrás

    Porto Alegre, Rio Grande do Sul, Brasil VYNCKE Tempo inteiro

    About the JobWe are seeking a highly skilled Customer Service Manager to join our team at Vyncke. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Offer Vyncke solutions for maintenance and improvement of our clients' installations.Manage budget,...

  • Customer Service Manager

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil VYNCKE Tempo inteiro

    About the JobAs a Customer Service Manager at Vyncke, you will be responsible for delivering exceptional customer experiences throughout the lifespan of our solutions.Key Responsibilities:Offer Vyncke solutions for maintenance and improvement of customer installations.Manage budget, forecast, and follow-up of maintenance activities.Oversee maintenance and...

  • Customer Service Manager

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil VYNCKE Tempo inteiro

    About the JobAs a Customer Service Manager at Vyncke, you will be responsible for delivering exceptional customer experiences throughout the lifespan of our solutions.Main Responsibilities:Offer Vyncke solutions for maintenance and improvement of customer installations.Manage budget, forecast, and follow-up of maintenance activities.Oversee maintenance and...

  • Product Manager

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Inbenta Tempo inteiro

    About InbentaInbenta is a global technology company headquartered in Allen, Texas, with offices and team members worldwide. Our Brazil office is seeking a talented Product Manager to join our team.Our MissionWe develop an Automatic Language Processing (NLP) engine, providing answers to human intentions in natural language. Our conversational solutions...

  • Product Manager

    1 semana atrás

    Porto Alegre, Rio Grande do Sul, Brasil Inbenta Tempo inteiro

    About InbentaInbenta is a global technology company headquartered in Allen, Texas, with offices and team members worldwide. Our Brazil office is seeking a talented Product Manager to join our team.Our MissionWe develop an Automatic Language Processing (NLP) engine, providing answers to human intentions in natural language. Our conversational solutions...

  • Customer Service Director

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil VYNCKE Tempo inteiro

    Customer Service Manager RoleAs a key member of our team at VYNCKE, you will be responsible for delivering exceptional customer service and support to our clients. Your primary focus will be on ensuring that our customers receive the highest level of service, from installation to ongoing support.Key Responsibilities:Act as the primary point of contact for...

  • Digital Marketing Operations Manager

    Há 4 dias

    Porto Alegre, Rio Grande do Sul, Brasil Willowtree Tempo inteiro

    Join Our Team as a Digital Marketing Operations ManagerWe are seeking a highly skilled Digital Marketing Operations Manager to join our team at WillowTree. As a key member of our marketing operations team, you will be responsible for influencing the creation of a cohesive go-to-market strategy for new customer acquisition.Key Responsibilities:Study and...

  • Customer Service Director

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil VYNCKE Tempo inteiro

    About the RoleAs a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients. Your primary focus will be on providing proactive support and solutions to our customers throughout the lifespan of our VYNCKE solutions.Key ResponsibilitiesDevelop and implement...

  • Key Account Manager

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Winid Spain Tempo inteiro

    Job Title: Key Account ManagerWinid is a talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.About the client:Our client is a multinational company within the pharmaceuticals industry.Job Description:The Key Account Manager is responsible for developing and maintaining relationships with key customers and accounts, in...

  • Key Account Manager

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Winid Spain Tempo inteiro

    Job DescriptionWinid is a talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.About the client:Our client is a multinational company within the pharmaceuticals industry.Job SummaryThe Key Account Manager is responsible for developing and maintaining relationships with key customers and accounts, in collaboration with the...

  • Senior Operations Manager Financial Services Expert

    Há 22 horas

    Porto Alegre, Rio Grande do Sul, Brasil Evermonte Tempo inteiro

    Senior Operations Manager - Financial ServicesFacing a period of accelerated growth and digital transformation, Evermonte, a prominent company in the Financial Services sector, is seeking a new Senior Operations Manager. The company is focused on innovating and improving its operational processes to support the advancement of its products and services, with...

  • Community Operations Manager

    1 semana atrás

    Porto Alegre, Rio Grande do Sul, Brasil IWG Careers Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Community Manager to join our team at IWG Careers. As a Community Manager, you will be responsible for the smooth operation of our center, ensuring that our members have an exceptional experience.Key ResponsibilitiesManage the day-to-day operations of the center, including customer service, sales...

  • Regional Sales Manager

    Há 5 dias

    Porto Alegre, Rio Grande do Sul, Brasil Medtronic Tempo inteiro

    Job Title: Regional Sales ManagerMedtronic is seeking a highly motivated and experienced Regional Sales Manager to join our team. As a Regional Sales Manager, you will be responsible for leading a team of sales professionals to achieve sales goals and objectives in the region.Key Responsibilities:Lead a team of sales professionals to achieve sales goals and...

  • Branch Manager

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil F&K Partners. Tempo inteiro

    Branch Manager Job Description:We are seeking a skilled Branch Manager to lead our team at F&K Partners. As a Branch Manager, you will be responsible for overseeing all work performed in the branch, ensuring efficient operations, and driving business growth.Key Responsibilities:Research local market conditions and identify opportunities for expansionDevelop...

  • Community Operations Manager

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil IWG Careers Tempo inteiro

    About the RoleWe are seeking a highly motivated and organized Community Manager to join our team at IWG Careers. As a Community Manager, you will be responsible for the smooth operation of our center, ensuring that our members have an exceptional experience.Key ResponsibilitiesManage the day-to-day operations of the center, including customer service, sales,...

  • Sales Manager

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Procter & Gamble Tempo inteiro

    Job Title: Sales ManagerWe are seeking a highly skilled and experienced Sales Manager to join our team at Procter & Gamble. As a Sales Manager, you will be responsible for leading our sales team to achieve sales targets and drive business growth.Key Responsibilities:Develop and execute sales strategies to achieve business objectivesLead and manage a team of...

  • Product Development Manager

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Adp Tempo inteiro

    Job Title: Product Development ManagerWe are seeking an experienced Product Development Manager to lead our engineering team in the development of our next-generation platform. As a key member of our team, you will be responsible for driving the technical direction of our product and ensuring that it meets the needs of our customers.Key Responsibilities:Lead...

  • Sales Manager

    Há 6 dias

    Porto Alegre, Rio Grande do Sul, Brasil Procter & Gamble Tempo inteiro

    Job TitleJr Sales ManagerWe are seeking a Jr Sales Manager to join our team in Porto Alegre, RS. The ideal candidate will have a passion for sales and a strong understanding of the market.Key ResponsibilitiesDevelop and implement sales strategies to drive business growthBuild and maintain relationships with key customersCollaborate with the sales team to...