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Vendor Management Leader

2 meses atrás

São Paulo, São Paulo, Brasil Amazon Tempo inteiro
About the Role

We are seeking an experienced performance management leader to join our Customer Service team as a Vendor Manager. This leader will manage external vendor relationships, drive operational excellence and innovation, and collaborate with other Amazon teams to positively impact customer experience.

Key Responsibilities
  • Lead Vendor-Based Teams: Oversee operations to the highest standard of customer obsession and service delivery.
  • Manage Relationships and Alignment: Manage relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction; impact multiple teams' goals.
  • Define Long-Term Vendor Strategy: Assist with defining long-term vendor strategy.
  • Identify and Optimize Processes: Identify, develop and optimize org processes, playbooks, or tools.
  • Drive Improvement: Deep dive inefficiencies; drive improvement through scalable mechanisms.
  • Triage Issues: Triage issues, owning resolution, root cause analysis, and corrective action plans.
A Day in the Life

If you are passionate about this role and want to make an impact on a global scale, please apply. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Requirements
  • Experience Building Strategic Relationships: Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions.
  • Experience Analyzing Data: Experience analyzing data and best practices to assess performance drivers.
  • Relevant BPO Customer Service Management Experience: 6+ years of relevant BPO customer service management experience.
  • Significant Domestic and International Travel: Significant domestic and international travel required (roughly 25%).
  • Bachelor's Degree or Equivalent Experience: Bachelor's degree or equivalent experience required.
  • Exceptional Interpersonal and Communication Skills: Exceptional interpersonal and communication skills, both written and verbal in Portuguese and English language.