Amazon Senior Team Leader

1 semana atrás


São Paulo, São Paulo, Brasil Amazon Tempo inteiro
About the Role

Amazon Japan Life and Recreation Business Division is seeking a Senior Team Leader to manage the execution team of "Amazon Vendor Service (AVS)". AVS aims to expand retail business with major trading partners (suppliers) through product assortment expansion, inventory and logistics optimization, operational efficiency improvement, product page quality enhancement, and marketing. AVS is provided by Brand Specialists (BS) and aims to continuously expand and improve services to meet customer satisfaction.

Key Responsibilities
  1. Establish annual plans with key business metrics for AVS service providers, ensuring a strong partnership and excellent relationship.
  2. Take full responsibility for the content and quality of services provided by Brand Specialists (6+ members).
  3. Coach and train team members to grow and lead the team.
  4. Respond to vendor escalations, resolve issues, and contribute to regular business reviews.
  5. Analyze challenges affecting vendor businesses and incorporate vendor feedback into AVS service menu development.
  6. Collaborate with AVS Central PM Team to promote resource utilization within the team.
  7. Implement account management best practices and standardize them to scale business.
  8. Identify potential customers and risk of customer churn.
  9. Collect 360-degree feedback on opportunities and pain points from Amazon and vendors.
About the Team

Amazon values diversity and work-life balance. We believe that family time, hobbies, and private time are essential for innovation. We offer flexible work arrangements, including flexible time, work-from-home, parental leave, and reduced working hours. Many employees take advantage of these programs while excelling in their roles.

Minimum Requirements
  1. Bachelor's degree
  2. 5+ years of team management experience, including business planning, project management, consulting, or sales and marketing experience in technology, retail, telecommunications, fashion, home electronics, and media.
  3. Logical thinking and analysis: analyze market trends and sales data to make informed decisions.
  4. Effective communication with external and internal stakeholders.
  5. Excellent communication skills in both written and verbal formats.
  6. Native-level Japanese language proficiency.
  7. Business-level English language proficiency for regular written and verbal communication.

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