Tutor Support Associate

Há 3 dias

Florianópolis, Santa Catarina, Brasil beBeeFulfillment Tempo inteiro US$30.720 - US$50.720
Customer Experience Specialist

Description:

We are seeking a highly organized and detail-oriented Customer Experience Specialist to support our business. The successful candidate will be responsible for assisting customers, updating digital inventory, conducting data entry, and providing exceptional service.

Key Responsibilities:

  • Support customer interactions by ensuring accurate information is updated in our system.
  • Update Digital Inventory of Sessions and Courses to reflect the latest information.
  • Conduct data entry, registration, and enrollment activities for accounts with high accuracy.
  • Add new courses to digital inventory and provide ongoing maintenance to ensure accuracy.
  • Set up sessions in catalog based on client or course requirements following checklists and documented processes.
  • Assign resources to sessions based on customer needs and availability.
  • Contact clients to discuss placement requirements, pitch specific resources, negotiate scheduling and rates.
  • Support Schedule Changes by communicating effectively with stakeholders.
  • Partner with parents to identify and assess customer's needs to implement the appropriate support.
  • Audit sessions to determine compliance with individual customer requirements.
  • Manage participants, cancellations, and credits with attention to detail.

Requirements:

  • B2 English proficiency.
  • Experience with data entry and fulfillment processes, including inventory management and scheduling.
  • Preferred experience with Google, Slack, Twilio, and Zendesk.
  • Professional experience in customer-facing roles, education, customer service, retail, or fast-paced environments.
  • Bachelor's degree.
  • Strong analytical and problem-solving skills.
  • Comfortable working on a laptop or computer.
  • Able to perform basic technical troubleshooting.
  • Highly adaptable to change and thrives in a dynamic environment.
  • Self-starter with exceptional attention to detail.
  • Ability to take a creative approach to problem-solving.
  • Excellent time management and organizational skills.
  • Able to work independently and multitask in a dynamic environment.

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