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Customer Experience Manager

2 meses atrás

São Paulo, São Paulo, Brasil Amazon Tempo inteiro
About the Role

Amazon is seeking a highly skilled Customer Experience Manager to lead CX programs in Brazil. The ideal candidate will have a proven track record of delivering results in a fast-paced, dynamic business environment.

Key Responsibilities
  • Enhance the customer delivery experience in a high-complexity, ambiguous environment.
  • Build tracking mechanisms and work cross-functionally with stakeholders.
  • Design and implement programmatic changes.
  • Demonstrate strong problem-solving abilities.
Requirements
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Solid program or project management experience.
Preferred Qualifications
  • 2+ years of driving process improvements experience.
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
About Amazon

Amazon is a global leader in e-commerce and cloud computing. We strive to be Earth's most customer-centric company, offering customers low prices, vast selection, and convenience.