Compliance Content Strategist

Há 3 dias


São Paulo, São Paulo, Brasil KnowBe4, Inc. Tempo inteiro

Job Summary

We are seeking a highly skilled Compliance Content Strategist to join our team at KnowBe4, Inc. in São Paulo, Brazil.

About the Role

The ideal candidate will have strong customer service skills, be knowledgeable about compliance content, and have experience with training programs in the Latin American market.

Main Responsibilities

  • Conduct market analysis for compliance content and products related to compliance training on a quarterly basis.
  • Review new content each month and update recommended training content documentation for US and international clients.
  • Communicate top used and rated modules, as well as best practices for implementing large-scale learning plans using KnowBe4's Compliance Plus content.
  • Make recommendations on policies and procedures.
  • Review customer feedback regarding topics and quality of content from users, including requests for new topics, and communicate this back to the publishers to inform roadmaps.
  • Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content.
  • Stay attuned with compliance law updates and cultural expectations of content globally, as well as translations available for customers.
  • Contribute to continual improvement of processes, quality, and efficiency as we grow.
  • Provide direction and recommendations for internal compliance training initiatives.
  • Review marketing materials and provide direction and recommendations for content and copy.
  • Consult on processes and procedures related to maintenance of compliance content to ensure it is up-to-date with current law.

Requirements

  • Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience.
  • Excellent communication skills - both written and verbal.
  • Experience with compliance training a plus.
  • Experience working in a compliance department a plus.
  • Experience with development and updating documentation.
  • Experience advising clients on learning plans.
  • Experience with translations a plus.
  • Experience with project management software.
  • Experience with Gmail and Google Docs.
  • Experience with MS Office (Word and Excel).
  • Experience with web browsers (Chrome, Internet Explorer, etc.).
  • Strong verbal and written communications.
  • Fluent in Spanish and English.
  • Excellent time management and organization skills.
  • Strong active listening skills.
  • Excellent customer service and needs analysis skills.

Salary Range: R$80,000 - R$120,000 per annum.



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