Technical Support Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeDeveloper Tempo inteiro US$81.880 - US$103.170

Job Overview

This role entails providing complex technical assistance to developers and serving as a subject matter expert for Customer Success teams on the Docusign API.

The support specialist works closely with customers and ISV developers to resolve API, authentication, and SDK questions across the full Docusign product line.

Key Responsibilities
  • Perform in-depth troubleshooting and provide development assistance to the Docusign Developer Community
  • Assist customers with how-to queries, technical articles, and tutorials on basic to intermediate use cases of Docusign APIs and SDKs
  • Act as a domain expert for Advanced Docusign Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce and more
  • Perform troubleshooting sessions with developers on API integrations and Docusign connectors
  • Diagnose code samples from customers for advanced testing purposes, identify issues, and document them prior to internal escalation
  • Act as point of escalation for technical questions to facilitate rapid deployment of customers' applications
  • Review escalated issues with internal teams prior to advancing through necessary channels
  • Participate in Docusign and StackOverflow.com forums to support growth of self-help within the Docusign Developer Community
  • Attend and represent at developer events and activities such as webinars and developer conferences
Requirements

Basic Qualifications

  • Bachelor of Science degree in Computer Science, Engineering or equivalent
  • Fluent in English
  • 2+ years of experience with SaaS troubleshooting in a Technical Support capacity, with 1+ year as a developer or
  • 2+ years as a Software Engineer or Software Test Engineer
  • 1+ years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET
  • Experience in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
  • Experience solving and triaging complex, code-related technical issues
  • Experience in solving performance and network related issues
  • Experience using GitHub to host code samples

PREFERRED QUALIFICATIONS

  • Fluent in Spanish
  • Experience in providing technical customer support
  • Experience in using or debugging REST or SOAP APIs
  • Proficiency in additional languages beyond English
  • Salesforce Development Certification
  • Experience using Salesforce.com and Salesforce Apex
  • Experience with creating technical articles
  • Ability to understand new and popular programming languages
Working at Our Company

We are committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day.

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