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Client Experience Champion
2 semanas atrás
We are seeking a skilled and dedicated professional to join our team as a Clients' Support Specialist. In this role, you will provide exceptional support to clients across various channels, including phone, email, and live chat.
Your primary responsibility will be to troubleshoot issues, offer thoughtful solutions, and guide clients through our trading platforms with clarity. You will also handle onboarding and account support, collaborate with teams to elevate client feedback, and follow up on service concerns and log product issues.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences, possesses strong problem-solving skills, and is driven by a people-first mindset.
RequirementsTo succeed in this role, you will need to possess the following skills and qualifications:
- Fluent English speaker
- Strong computer skills, especially Microsoft Office
- Previous experience in FX, KYC, or AML (not required but preferred)
- Calm under pressure and driven by a people-first mindset
- Detail-oriented, self-sufficient, and a team player
As a member of our team, you will enjoy the following benefits:
- Tailored Learning & Development paths
- Best Employee and Long Service Awards
- Employee Referral Program and performance recognition
We are a global financial services group with FinTech at its core. Our mission is to deliver innovative financial solutions to clients worldwide, empowering them to achieve their goals and secure a brighter future.
