Service Transformation Leader

1 semana atrás

Brasil beBeeStrategist Tempo inteiro
Job Overview

We seek a Senior Service Portfolio Manager to shape our service portfolio and drive transformation.

This role is responsible for supporting the simplification of our global service portfolio, executing service design, and qualifying service design requests. The ideal candidate will have a strong background in project management, governance, and service management.

Key Responsibilities
  • Support the transformation of our service portfolio by considering strategic directions, customer journeys, group guardrails, and compliance requirements;
  • Execute service design jointly with Service Managers according to business requirements and service design guidelines;
  • Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options;
  • Work with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain processes and prerequisites to bring new services to market;
  • Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings.
Requirements and Skills

Key Requirements/Skills/Experience:

  • Higher education degree or equivalent work experience as (IT) Project/ Program Manager and/or Service (Delivery) Manager;
  • Process and project management, governance, and service management training and/or certification desirable;
  • International project experience and/or consulting experience;
  • Applying strategic, analytical, and sustainable thinking and problem-solving capabilities;
  • Ability to carry out tasks independently in non-standardized (ever-changing) work situations;
  • Effective communication and relationship building skills;
  • Knowledge of existing process landscape, standards, tools (e.g., ServiceNow), and organization desirable;
  • Fluent English.
Benefits and Opportunities

This role offers a great opportunity to work remotely and be part of a dynamic team. As a Senior Service Portfolio Manager, you will have the chance to make a significant impact on our service portfolio and drive transformation.

What We Offer

Our company offers a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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