Emerging Markets Trade Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomerRelationshipManager Tempo inteiro US$80.000 - US$120.000

About RedCloud

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RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets. Our Intelligent Open Commerce Platform connects FMCG brands, distributors, and local merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions.

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RedCloud enables FMCG brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for distributors, and helps local merchants spend more time selling products, not searching for them.

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The company comprises a highly diverse, dynamic team of driven, talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

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The Role

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In addition, you will lead a team of 3 individuals and collaborate closely with the Head of Growth and Sales teams to drive revenue growth and customer satisfaction.

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Main Responsibilities:

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  • Oversee a diverse portfolio of over 50 client contracts, ensuring high levels of customer satisfaction and retention.">
  • Develop strong relationships with key stakeholders within client organizations to understand their needs, address concerns, and identify opportunities for upselling or cross-selling.">
  • Lead and mentor a team of 3 account managers, providing guidance, support, and coaching to optimize performance and achieve targets.">
  • Foster a collaborative and high-performing team culture, encouraging innovation and continuous improvement.">
  • Work closely with the Head of Growth to develop and execute strategic account plans that align with company objectives and drive revenue growth.">
  • Analyze market trends, competitor activities, and customer feedback to identify opportunities for business expansion and improvement.">
  • Partner closely with the Sales team to identify and pursue new business opportunities within existing accounts.">
  • Collaborate with the Head of Growth to develop targeted marketing initiatives and campaigns to support customer retention and expansion efforts.">
  • Track key performance indicators (KPIs) related to customer retention, churn rates, revenue growth, and customer satisfaction.">
  • Generate regular reports and analysis to evaluate account performance, identify trends, and make data-driven recommendations for improvement.">
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Requirements

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To be successful in this role, you should have:

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  • A Bachelor's degree in Business Administration, Marketing, or a related field.">
  • Relevant experience in account management.">
  • Strong leadership skills.">
  • Excellent communication skills.">
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About Us

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We are a dynamic and diverse team of talented professionals from around the world. We believe in fostering a collaborative and inclusive work environment that encourages innovation and creativity.

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