IT Support Specialist
Há 1 mês
We are seeking a highly skilled IT Support Analyst to join our team at OSBR - Optimus Serviços do Brasil. As a key member of our IT department, you will be responsible for providing prompt and effective IT services to support business operations and resolving reported incidents.
Key Responsibilities- Provide technical support and assistance to internal employees and external IT subject matter experts.
- Monitor compliance with standards, operational guidelines, policies, and procedures, and risk controls.
- Support disaster recovery planning and execution to protect the business from interruption.
- Provide information for financial planning cycles and manage asset acquisitions.
- Collaborate with internal teams to identify opportunities for operational excellence and business performance improvements.
- Act as primary end-user contact in the delivery of IT service requests.
- Coordinate the prompt delivery of required IT service requests to support business operations.
- Perform timely analysis and prioritization of reported incidents, working closely with relevant IT subject matter experts for prompt resolution.
- Conduct proactive monitoring of IT systems performance and execute required maintenance activities to ensure stable and reliable performance.
- Apply required updates and fixes, ensuring minimum impact on business operations.
- Provide required end-user training for specific IT solutions and services.
- Maintain required solution documentation and ensure that they are kept up-to-date throughout the solution lifecycle.
- Communicate identified deficiencies and coordinate the implementation of agreed-upon corrective measures.
- Advanced knowledge in all areas of IT operational support (Windows OS, MS O365 suite of applications, telecoms, Video Conferencing, and MS collaboration applications).
- Advanced knowledge of provisioning and configuration of workstations, mobile devices, and collaboration equipment.
- Good knowledge of IT service desk-related software.
- Fluent English.
CLT + 100% Health Insurance and Life Insurance, Meal Ticket. This is an on-site position located at our client's office in the Limão district, São Paulo.
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