IT Support Specialist

Há 1 mês


São Paulo, São Paulo, Brasil OSBR - Optimus Serviços do Brasil Tempo inteiro
Job Summary

We are seeking a highly skilled IT Support Analyst to join our team at OSBR - Optimus Serviços do Brasil. As a key member of our IT department, you will be responsible for providing prompt and effective IT services to support business operations and resolving reported incidents.

Key Responsibilities
  • Provide technical support and assistance to internal employees and external IT subject matter experts.
  • Monitor compliance with standards, operational guidelines, policies, and procedures, and risk controls.
  • Support disaster recovery planning and execution to protect the business from interruption.
  • Provide information for financial planning cycles and manage asset acquisitions.
  • Collaborate with internal teams to identify opportunities for operational excellence and business performance improvements.
  • Act as primary end-user contact in the delivery of IT service requests.
  • Coordinate the prompt delivery of required IT service requests to support business operations.
  • Perform timely analysis and prioritization of reported incidents, working closely with relevant IT subject matter experts for prompt resolution.
  • Conduct proactive monitoring of IT systems performance and execute required maintenance activities to ensure stable and reliable performance.
  • Apply required updates and fixes, ensuring minimum impact on business operations.
  • Provide required end-user training for specific IT solutions and services.
  • Maintain required solution documentation and ensure that they are kept up-to-date throughout the solution lifecycle.
  • Communicate identified deficiencies and coordinate the implementation of agreed-upon corrective measures.
Requirements
  • Advanced knowledge in all areas of IT operational support (Windows OS, MS O365 suite of applications, telecoms, Video Conferencing, and MS collaboration applications).
  • Advanced knowledge of provisioning and configuration of workstations, mobile devices, and collaboration equipment.
  • Good knowledge of IT service desk-related software.
  • Fluent English.
Benefits

CLT + 100% Health Insurance and Life Insurance, Meal Ticket. This is an on-site position located at our client's office in the Limão district, São Paulo.


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