Strategic Customer Engagement Manager
Há 18 horas
We are seeking a seasoned Customer Engagement Specialist to spearhead the development and implementation of strategic initiatives that drive customer loyalty and retention.
This is an exciting opportunity to join our team and play a pivotal role in shaping the gaming experience for our customers.
As a Customer Engagement Specialist, you will be responsible for analyzing customer data, identifying trends and opportunities, and developing targeted marketing campaigns to enhance engagement and increase player lifetime value.
Key responsibilities include:
- Developing and executing comprehensive customer engagement strategies aligned with business objectives.
- Collaborating with cross-functional teams to ensure seamless execution of CRM initiatives.
- Monitoring and analyzing key performance indicators (KPIs) to continually refine and optimize CRM strategies.
- Staying up-to-date with industry trends, regulatory requirements, and best practices to ensure compliance and competitiveness.
To succeed in this role, you must have:
- Proven experience in customer engagement or related field within the iGaming industry.
- Strong analytical skills and proficiency in data-driven decision-making.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Knowledge of CRM software and marketing automation tools.
- Creative thinking and problem-solving abilities, with a focus on delivering innovative solutions.
- Familiarity with industry regulations and responsible gaming practices.
We offer a competitive salary package, including:
- Performance-based bonuses tied to individual and team achievements.
- Opportunities for professional growth and development within a dynamic and supportive environment.
- A flexible and remote-friendly work arrangement, allowing for a healthy work-life balance.
This is a full-time position, requiring a strong commitment to achieving KPIs and targets. If you are a motivated and results-driven individual with a passion for customer engagement, we encourage you to apply for this exciting opportunity.
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