Multilingual Customer Service Specialist

Há 3 dias

Curitiba, Paraná, Brasil beBeeCustomerSupport Tempo inteiro US$50.000 - US$60.000

We are seeking a skilled and experienced Customer Support Representative to join our team. As a key member of our customer-facing department, you will play a vital role in providing exceptional support to our clients through inbound and outbound calls, ensuring timely and effective resolution of their queries and concerns.

The ideal candidate will possess strong problem-solving skills, the ability to maintain professionalism in high-stress situations, and excellent interpersonal and conflict resolution skills. Additionally, they should be proficient in navigating multiple systems, possess basic computer literacy, and be able to type 35 words per minute with accuracy.

Responsibilities will include scheduling transportation reservations for healthcare appointments, checking on the status of these reservations, interacting with health plan members, transportation providers, and healthcare facilities, and routing calls to internal teams that specialize in billing, benefit balances, and other general account issues.

To be successful in this role, you must have a high school diploma or equivalent and at least one year of experience in an inbound call center environment with high call volumes. Preferred qualifications include knowledge of Medicaid, Medicare, and NEMT guidelines, as well as experience working with geographically and culturally diverse populations and personalities.

Key Responsibilities
  • Inbound & Outbound Calls: Provide exceptional support to clients through English and Spanish language interactions.
  • Scheduling Reservations: Schedule transportation reservations for healthcare appointments and check on the status of these reservations.
  • Interaction Management: Interact with health plan members, transportation providers, and healthcare facilities to ensure seamless communication and service delivery.
  • Call Routing: Route calls to internal teams specializing in billing, benefit balances, and other general account issues.

To learn more about this exciting opportunity, please review the following job requirements and qualifications:

Required Education and Experience
  • High School Diploma or Equivalent
  • At Least One Year of Inbound Call Center Experience in High-Volume Environment
Preferred Education and Experience
  • Knowledge of Medicaid, Medicare, and NEMT Guidelines
  • Experience Working with Geographically and Culturally Diverse Populations and Personalities
Skills and Qualifications
  • Strong Problem-Solving Skills
  • Ability to Maintain Professionalism in High-Stress Situations
  • Excellent Interpersonal and Conflict Resolution Skills
  • Basic Computer Literacy
  • Able to Type 35 Words Per Minute with Accuracy

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