Technical Expert
Há 3 dias
As a high-level technical professional, you will be responsible for delivering exceptional IT support and troubleshooting services to ensure seamless operations.
Key Responsibilities:- Provide expert-level IT support in Portuguese, Spanish, and English.
- Respond promptly to client tickets, ensuring high customer satisfaction ratings.
- Collaborate with team members to resolve complex technical issues efficiently.
- Assist in the implementation and support of cutting-edge IT infrastructure and technology initiatives.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong knowledge of IT systems, networks, and cloud solutions is crucial.
- Exceptional problem-solving skills and attention to detail are vital.
- At least 3 years of experience in IT support or a related field.
- Experience working with managed service providers is highly valued.
This role requires excellent communication skills, both written and verbal, as well as the ability to work independently and as part of a team. Staying up-to-date with technological advancements is essential to provide top-notch support practices.
The ideal candidate will possess a strong passion for delivering exceptional customer experiences and a commitment to staying current with industry trends and best practices.
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