Brazil Call Center Team Lead with CRM Expertise
3 semanas atrás
Joom, a leading e-commerce company, seeks an experienced Call Center Team Lead to oversee our operations in Brazil. As a key member of our team, you will be responsible for driving performance and fostering excellence within the call center team.
About JoomWe are a tech-enabled wholesale purchasing platform that connects businesses from around the world with suppliers in China, Vietnam, and other countries. Our goal is to provide a seamless and secure experience for buyers and sellers alike. With offices in Latvia, China, Hong Kong, the USA, Germany, Brazil, and Portugal, we are a truly global organization.
Salary and BenefitsAs a Call Center Team Lead with Joom, you can expect a competitive salary of approximately **R$ 8,000 - R$ 12,000 per month**, depending on your experience and qualifications. In addition to a comprehensive salary package, we offer:
- A flexible working schedule and 30 days of paid annual leave
- An extended health insurance plan covering you, your spouse, and children
- 100% paid sick leaves and a daily meal allowance
- Opportunities for professional growth and development, including English classes and corporate training programs
The ideal candidate will have at least 2 years of experience managing telesales and customer service teams, with a strong background in CRM tools and Microsoft Excel. You will be responsible for:
- Oversight of daily call center operations, ensuring smooth workflows and a productive environment
- Motivating and inspiring the team to meet and exceed performance goals
- Conducting training sessions to enhance team members' skills and knowledge
- Tracking key performance indicators (KPIs) and identifying areas for improvement
To succeed in this role, you will need:
- More than 2 years of experience managing telesales and/or customer service teams
- At least intermediate proficiency in English
- Experience with CRM tools, Microsoft Excel, and G-suite tools
- Prior experience with pre-sales and CS teams is a plus
At Joom, we value innovation, collaboration, and continuous learning. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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