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Customer Service Ambassador

2 meses atrás


São Paulo, São Paulo, Brasil Bitmart Tempo inteiro

We are seeking a highly skilled and empathetic Customer Service Ambassador to join our team at Bitmart. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of support.

Key Responsibilities:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries and provide timely resolutions to their concerns.
  • Communicate effectively with customers through various channels, including phone, email, and chat.
  • Acknowledge and resolve customer complaints in a fair and efficient manner.
  • Develop and maintain in-depth knowledge of our products and services to provide accurate and helpful information to customers.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with colleagues to ensure seamless communication and coordination.
  • Provide feedback on the efficiency of our customer service process and suggest improvements.
  • Manage a team of junior customer service representatives and provide guidance and support as needed.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency in computer software and systems.

What We Offer:

  • A competitive salary of R$5,944.54 per month.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.