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Learning and Development Ambassador

Há 1 mês

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Description

As an Ambassador for Talent and Culture and Learning and Development, you will be the face of Accor Hotels, promoting our mission, values, and service promises to our colleagues and customers. You will be responsible for creating engaging programs that support these values and bringing them to life in our hotels.

Main Responsibilities:

  • Develop and drive the L&D strategy in line with the hotel/ Accor vision
  • Ensure Learning Needs Analysis is performed annually with departments to budget accordingly and develop the following year L&D strategy
  • Evaluate training programs to ensure effectiveness and implement action plans
  • Manage the appraisal process within the hotel and track the L&D needs of ambassadors/leaders to implement action plans for training
  • Design and organize training programs for ambassadors/leaders based on the needs and requests of the hotel
  • Create monthly, quarterly, and yearly training plans for the entire hotel to ensure consistent and structured delivery
  • Communicate information about training events in a timely and professional manner
  • Facilitate all Accor/Sofitel Standard Training Courses
  • Develop, update, organize, and conduct the Magnifique Journey and ensure all new hires attend this program during their first days of employment
  • Work with leaders and departmental trainers to identify needs and deliver learning solutions
  • Prepare the Personal Development Plan for High Potentials
  • Provide ongoing development, guidance, and coaching to departmental trainers
  • Ensure a strong, creative, and effective communication system within the hotel to keep ambassadors informed on all training activities
  • Participate actively in local career fairs
  • Be in-charge of the grooming for all ambassadors in the hotels while on duty with the assistance of department heads
  • Assist and participate in all T&C work & social activities
  • Comply with local legislation as required
  • Attend training and meetings as and when required
  • Ensure employees are provided with a workplace free of discrimination, harassment, and victimization
  • Treat complaints of harassment and discrimination promptly and confidentially
  • Treat customers and colleagues from all cultural groups with respect and sensitivity
  • Identify and deal with issues that may cause cross-cultural conflict or misunderstanding
  • Identify internal and external training resources and optimize the budget
  • Understand the impact of the key components of a successful hotel: ambassadors, customers, owners, and profit
  • Perform any other duties as assigned by the Director of Talent & Culture or the General Manager
  • Maintain an effective filing system for proper maintenance of all training documentation, records, and materials
  • Maintain an up-to-date computerized Training Record system
  • Assist recruitment/selection of trainees by screening received resumes and distribute information to HODs accordingly
  • Identify candidates both internally and externally for Corporate/Management Training Programs
  • Monitor progress of Cross Training/Trainees and Management Trainees during their placements
  • Hold regular meetings with Cross Training/Trainees and Management Trainees to discuss areas of accomplishments and concerns
  • Ensure timely submission of Evaluation of these Trainees
  • Ensure all employees provide a courteous and professional service at all times
  • Produce the BRM, Stamp report, HR Hear Me report, and any other report related to training
  • Assist the Director of Talent & Culture on a day-to-day basis

Qualifications:

  • Bachelor's Degree in a relevant discipline
  • At least 3 years' experience in L&D function
  • Excellent communication, interpersonal, and presentation skills
  • Demonstrate good facilitation skills and ability to engage staff
  • Enthusiastic and leading by example
  • Thrives in a collaborative and diverse environment
  • Supportive team player
  • Strong self-initiative and well-organized