
Airport Customer Service Representative
1 semana atrás
Job Summary
This is an opportunity to work in a fast-paced environment providing exceptional customer service to passengers.
We are seeking a professional who is knowledgeable about ground operations and has experience working with customers in a check-in and boarding setting.
- Identify and meet the standard and special service requirements of customers at check-in, transfer desk, special services and boarding gates by adhering to set service standards and procedures so that customers are handled in a friendly and efficient manner.
- Ensure all operational criteria are completed within specified time frames as per applicable procedures.
- Guide and advise team members to ensure superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of flights.
- Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork.
- Monitor queues at check-in ensuring priority given to premium customer card holders and assist with dealing with any excess baggage and visa issues that may arise.
Required Skills & Qualifications
To be successful in this role, you must have:
- A minimum of 3 years' airline industry experience.
- Knowledge of a Departure Control System and Computerized Reservation System.
- Knowledge of check-in procedures.
- Customer Service Delivery skills.
- Fluent in spoken and written English and local language.
Benefits
We offer a competitive remuneration package, discounts on flights and hotel stays.
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