Airport Customer Service Representative

1 semana atrás


Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerService Tempo inteiro R$44.000 - R$62.000

Job Summary

This is an opportunity to work in a fast-paced environment providing exceptional customer service to passengers.

We are seeking a professional who is knowledgeable about ground operations and has experience working with customers in a check-in and boarding setting.

  • Identify and meet the standard and special service requirements of customers at check-in, transfer desk, special services and boarding gates by adhering to set service standards and procedures so that customers are handled in a friendly and efficient manner.
  • Ensure all operational criteria are completed within specified time frames as per applicable procedures.
  • Guide and advise team members to ensure superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of flights.
  • Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork.
  • Monitor queues at check-in ensuring priority given to premium customer card holders and assist with dealing with any excess baggage and visa issues that may arise.

Required Skills & Qualifications

To be successful in this role, you must have:

  • A minimum of 3 years' airline industry experience.
  • Knowledge of a Departure Control System and Computerized Reservation System.
  • Knowledge of check-in procedures.
  • Customer Service Delivery skills.
  • Fluent in spoken and written English and local language.

Benefits

We offer a competitive remuneration package, discounts on flights and hotel stays.



  • Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerFocus Tempo inteiro R$40.966 - R$71.888

    Key ResponsibilitiesWe are seeking a highly skilled and customer-focused Senior Airport Services Agent to provide exceptional service to customers in respect to check-in, boarding, special services, baggage services, and Emirates Lounge operations.RequirementsA strong background in airport operationsExcellent communication and interpersonal skillsAbility to...


  • Rio de Janeiro, Rio de Janeiro, Brasil beBeeAirport Tempo inteiro R$35.000 - R$55.000

    Airport Operations Role OverviewThe primary objective of this role is to ensure a safe, efficient, and timely airport operation. Effective coordination with internal and external departments is required to maintain high customer service levels.Key Responsibilities:Analyse anticipated operational problems and take necessary remedial action to minimize...

  • Airport Services Officer

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil The Emirates Group Tempo inteiro

    Job Purpose: Ensure a safe, efficient, cost effective and timely airport operation so that Emirates' image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures.Plan, organise and control all aspects of the overall operation...


  • Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerService Tempo inteiro R$44.000 - R$62.000

    Job OverviewWe are seeking a highly skilled professional to join our team as a Senior Airport Services Agent. This role requires exceptional customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment.About the RoleThis position is responsible for providing high-quality services to customers at airports,...


  • Rio de Janeiro, Rio de Janeiro, Brasil The Emirates Group Tempo inteiro

    Job Purpose: Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates' image, reputation and customer service levels are maintained and enhanced to the highest standards. Ensure that appropriate action is taken for providing prompt service to Emirates customers to maintain, and where required, to restore the goodwill...


  • Rio de Janeiro, Rio de Janeiro, Brasil beBeeAirportOperationsManager Tempo inteiro R$100.000 - R$120.000

    Airport Operations ManagerWe are seeking an experienced airport operations professional to lead our day-to-day airport services.Key Responsibilities:Ensure safe, efficient, and timely airport operations align with company standards.Implement strategies to achieve ground handling performance targets including flight punctuality, check-in standards, and...

  • Airport Team Leader

    Há 3 dias


    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerService Tempo inteiro US$100.000 - US$120.000

    Job OverviewThis leadership role involves spearheading the airport team to perform their duties in a secure and efficient manner, adhering to state and local regulations. The aim is to create an environment that supports frontline staff and celebrates team achievements.The position requires providing exceptional support to frontline team members through...


  • Rio de Janeiro, Rio de Janeiro, Brasil Getaway Travel Agency Tempo inteiro

    Company Description Our Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team.Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients.Role Description This is a part-time or full-time remote role for a...

  • Customer Representative

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Live the Dash Travel Tempo inteiro US$104.000 - US$130.878 por ano

    We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Getaway Travel Agency Tempo inteiro US$104.000 - US$130.878 por ano

    Company Description Our Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients. Role Description This is a part-time or full-time remote role for a...