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Industrial Maintenance Strategist
2 semanas atrás
The role of a Customer Success Manager is to drive client retention and growth by understanding the needs of industrial clients and helping them achieve measurable value from our solutions.
This involves leading a team of Customer Success Engineers, overseeing client accounts, and collaborating with factory floor teams to ensure seamless implementation of our technology. Additionally, you will analyze performance metrics and identify areas for improvement to drive results.
Key Responsibilities- Manage and develop a team of CSEs to ensure high performance and client satisfaction.
- Oversee all client accounts within your portfolio, maintaining alignment with their maintenance goals and operational needs.
- Collaborate with factory floor teams and decision-makers to ensure seamless implementation of our solutions.
- Analyze team and client performance metrics to identify areas for improvement and drive results.
- Bachelor's degree in Engineering (Mechanical, Electrical, or Production) or a related field.
- 7+ years of experience in industrial environments, with leadership roles in production or maintenance management.
- Proven ability to lead teams, manage complex client portfolios, and deliver measurable results.
- Strong understanding of factory floor dynamics and maintenance strategies.
- Excellent communication and leadership skills, with experience engaging with C-level stakeholders.
- Competitive salary and stock options.
- Optional fully funded English / Spanish courses.
- 30 days of paid annual leave.
- Education and courses stipend.
- Employee Giving.
- Earn a trip anywhere in the world every 4 years.
- Up to R$1.000/mo for meals and remote work allowance.
- Health plan with national coverage and without coparticipation.
- Dental Insurance: we help you with dental treatment for a better quality of life.
- Gympass and Sports Incentive: R$300/mo extra if you practice activities.
- Mid-Senior level.
- Full-time.
- Other.
- Software Development.
