VIP Service Expert

Há 7 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$40.324 - R$54.190

Elite Client Experience Specialist

We are seeking an experienced and skilled professional to join our team in delivering exceptional service to our valued VIP clients.

Key Responsibilities:

  • Provide high-level support to VIP clients, addressing their inquiries and concerns promptly and professionally.

  • Assist VIP clients with account access, troubleshooting, and general doubts in a timely and efficient manner.

  • Maintain a deep understanding of our gaming offerings and promotions to better assist clients and provide personalized experiences.

  • Collaborate with other departments to deliver tailored solutions for our VIP guests, exceeding their expectations at every turn.

  • Serve as a brand ambassador, representing our values and ensuring a positive image is projected at all times.

  • Handle escalated issues and complaints with professionalism, providing effective resolutions that meet or exceed client expectations.

  • Monitor client feedback to continuously improve service delivery and client satisfaction, driving business growth and retention.

Requirements:

  • Proven experience in customer service, preferably in the gambling, hospitality, and entertainment industries.

  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

  • Ability to multitask and handle high-pressure situations with ease and poise.

  • Strong problem-solving skills and a proactive approach to addressing client needs.

  • Flexibility to work various shifts, including evenings, weekends, and holidays, as necessary.

  • A passion for providing exceptional customer service and a commitment to exceeding client expectations.

  • Familiarity with casino operations and gaming products is a plus.

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