Help Desk Support Specialist

Há 3 dias

Recife, Pernambuco, Brasil beBeeTechnical Tempo inteiro R$70.000 - R$115.000

As a Technical Solutions Expert, you will provide expert-level support and manage customer requests in a dynamic environment. You will be the go-to resource for our customers, ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams to address technical issues and ensure a seamless experience for our clients.

Key Responsibilities:
  • Provide technical support via email, ticketing systems, and live chat
  • Manage and resolve help desk tickets efficiently
  • Leverage product knowledge to troubleshoot and resolve issues related to application functionality and availability
  • Participate in on-call rotations to provide after-hours support
  • Collaborate with Development, QA, IT, and DBA teams to address technical issues

You will analyze and troubleshoot technical issues, deliver expert-level support, and monitor system performance proactively.

Requirements:
  • Excellent verbal and written communication skills in English and Portuguese
  • At least 1-2 years of technical support or helpdesk experience
  • Proven ability to remain calm under pressure and provide effective solutions
  • Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools
  • Ability to track tickets and manage support requests

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