Operations Manager

Há 2 dias

São Paulo, São Paulo, Brasil beBeeFraudPrevention Tempo inteiro R$90.000 - R$120.000
Job Title: Operations Lead in Fraud Prevention

Are you a proactive and collaborative leader with a passion for solving real-world problems? Do you have strong organizational and prioritization skills, as well as the ability to guide, listen, and develop talent?

We're looking for someone to join our team as an Operations Lead in Fraud Prevention. In this role, you'll be responsible for managing a team of field investigators, ensuring that high-impact cases are handled with depth, speed, and accountability.

About the Role:

As an Operations Lead in Fraud Prevention, you will oversee ongoing field investigations, ensuring quality, consistency, and timely execution. You will prioritize and assign cases based on impact and urgency, ensuring proper operational coverage. You will serve as the main point of contact between the field team and internal stakeholders, including Operations, Risk, Legal, Support, etc.

Your responsibilities will include:
  • Managing a team of field investigators
  • Overseeing ongoing field investigations
  • Prioritizing and assigning cases
  • Serving as the main point of contact between the field team and internal stakeholders


Key Qualifications:

To be successful in this role, you will need to have:
  • Previous experience managing or coordinating field anti-fraud operations or frontline teams
  • Strong organizational, prioritization, and decision-making skills
  • People skills: ability to guide, listen, and develop talent
  • Clear, concise communication skills — both written and verbal
  • A proactive, accountable approach to leadership and execution


What We Offer:

We strive to create user value by innovating new experiences that are safe, pleasant, and efficient. We are data-driven, making informed decisions through analyzing valuable metrics. Success is a team sport, and we work together to help our partners and colleagues win while keeping everyone's best interest at heart. We believe in integrity, always doing the right thing and speaking our minds while listening to each other. We also value diversity and inclusion, practicing respect and plurality throughout our organization.

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