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Senior Analyst of Benefits Administration Services
2 meses atrás
Through our dedicated professionals, Conduent Business Services delivers essential services and solutions on behalf of leading corporations and numerous governmental entities, creating outstanding outcomes for our clients and the millions who rely on them.
Position Overview:
- Requires formal education and relevant expertise in a professional, sales, or technical domain.
- Engages in technical-based activities.
- Contributes to and oversees projects.
- Utilizes deductive reasoning to address challenges and provide recommendations.
- Interacts with and influences key stakeholders.
- Applies previous knowledge and expertise to achieve results.
- Capable of completing work independently.
- A college or university degree is mandatory.
General Profile:
- Possesses knowledge and experience in the field.
- Employs best practices and business acumen to enhance products or services.
- Addresses complex issues and offers fresh perspectives on existing procedures.
- A self-starter, requiring minimal oversight.
- Serves as a resource for colleagues with less experience.
Functional Knowledge:
- Requires conceptual expertise in theories, practices, and procedures.
Business Expertise:
- Holds knowledge of best practices and team integration.
- Aware of competitive landscape and differentiators.
Impact:
- Affects a range of customer, operational, project, or service activities.
- Operates within broad guidelines and policies.
Leadership:
- Acts as a resource for colleagues with less experience.
- May guide small projects with manageable risks and resource requirements.
Problem Solving:
- Addresses complex problems.
- Offers new perspectives on existing solutions.
- Exercises judgment based on the review of multiple information sources.
Interpersonal Skills:
- Ability to communicate difficult or sensitive information effectively.
- Works to build consensus within a team.
Responsibility Statements:
- Reviews work performed by junior teams for accuracy and completeness.
- Triage, researches, and responds to complex participant inquiries (eligibility, calculation errors, and service delivery).
- Monitors and understands intermediate system issues to ensure compliance with requirements.
- Evaluates existing processes and enhances/develops to improve service delivery.
- Engages with external client contacts to resolve complex benefit inquiries.
- Acts as a subject matter expert supporting change orders and other implementation projects.
- Performs additional duties as assigned.
- Adheres to all policies and standards.
