Technical Account Manager Position

Há 2 dias

Florianópolis, Santa Catarina, Brasil beBeeCareer Tempo inteiro R$45.000 - R$65.000
Job Opportunity: Technical Account Manager

CrowdStrike is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing proactive technical support to our Premium Support customers.

Our ideal candidate will have excellent customer service skills and the ability to quickly establish technical credibility with customers. You will work closely with our customers to understand their needs and provide tailored solutions to meet those needs.

In this role, you will also be responsible for onboarding new customers to our platform, ensuring customer success through proactive periodic health checks, product training, and developing and sharing best practices.

About the Role:
  • Serve as primary technical contact and augment our customer support teams
  • Onboard new customers to the CrowdStrike platforms
  • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
  • Serve as customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed
Requirements:
  • Bachelor's Degree or equivalent experience
  • Experience working with Windows Server Operating Systems
  • Knowledge of enterprise web technologies, security, and cutting-edge infrastructures
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
Preferred Qualifications:
  • Bachelor's Degree in Computer Science or equivalent
  • CISSP or ITIL Certification
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
Benefits:
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our company. If you are a motivated and experienced professional looking for a new challenge, please apply today.

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