
Technical Support Specialist
Há 6 dias
We are seeking a highly skilled technical support specialist to fill this key role.
The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work independently.
The role will involve providing technical assistance to customers via various channels, including email, phone, and chat. You will be responsible for troubleshooting issues, diagnosing problems, and resolving customer complaints in a timely and professional manner.
Key Responsibilities:- Provide technical support to customers via multiple channels
- Troubleshoot complex technical issues and diagnose problems
- Resolve customer complaints in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Maintain deep knowledge of our products and services
- 3+ years of experience in technical support
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Strong problem-solving skills and technical expertise
- Bachelor's degree in Computer Science or related field
- Experience working with software applications and technical systems
- Fluency in English
We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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