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Senior Magento Consultant

2 meses atrás

São Paulo, São Paulo, Brasil Tech Mahindra Oportunidades Tempo inteiro
About the Role

**Job Summary**

We are seeking a highly skilled Senior Magento Consultant to join our team at Tech Mahindra Oportunidades. As a key member of our ecommerce operations team, you will be responsible for overseeing the software sustain process for LATAM markets, ensuring timely incident resolution, bug fixes, and enhancements.

Key Responsibilities
  • **Software Sustain Process**: Oversee the software sustain process for LATAM markets, ensuring timely incident resolution, bug fixes, and enhancements.
  • **Collaboration**: Collaborate with suppliers responsible for incident and request management, establishing effective communication channels to ensure incidents are resolved efficiently and within agreed-upon service level agreements (SLAs).
  • **Performance Metrics**: Monitor and analyze ecommerce platform performance metrics, implementing corrective actions to enhance system stability and reliability.
  • **Documentation**: Develop and maintain operational documentation, including standard operating procedures (SOPs), incident management processes, and escalation procedures.
  • **Cross-Functional Collaboration**: Collaborate with cross-functional teams, including developers, business analysts, and project managers, to prioritize and address sustain-related issues and enhancements.
  • **Stakeholder Updates**: Conduct regular meetings with stakeholders to provide updates on sustain activities, incident trends, and improvement initiatives.
  • **Continuous Improvement**: Drive continuous improvement initiatives to optimize the sustain process, reduce incident recurrence, and enhance overall system performance.
  • **Process Automation**: Lead initiatives to automate processes and reduce P2 numbers.
  • **Major Event Support**: Prepare for major events support such as Black Friday.
  • **Technical Expertise**: Serve as the go-to technical expert for the markets, providing in-depth knowledge and expertise on the Adobe Commerce platform.
  • **Adobe Collaboration**: Act as a contact point for Adobe Technical Account Manager and collaborate with Adobe Support Team.
  • **Incident Resolution**: Take ownership of complex incidents on the ecommerce platform, working closely with cross-functional teams to drive resolution within agreed-upon SLAs.
  • **Root Cause Analysis**: Conduct thorough root cause analysis of incidents, identifying underlying technical issues and proposing effective solutions.
  • **Triage**: Help triage complex incidents to the correct squads, acting as a bridge between L2-L3 and Product Team.
  • **Technical Guidance**: Collaborate with developers, system administrators, and other stakeholders to troubleshoot and resolve complex technical issues impacting the ecommerce platform's performance, stability, and functionality.
  • **Team Support**: Provide technical guidance and support to the Ecommerce Operations Team, sharing best practices and ensuring a high level of technical competency within the team.
  • **Performance Monitoring**: Continuously monitor and analyze system performance metrics, proactively identifying potential issues and implementing preventive measures.
Requirements and Skills
  • **Adobe Commerce Expertise**: Adobe Commerce Expertise is a Must, with strong hands-on experience (in Omni-Channel context), including architecture, customization, extensions, and integrations.
  • **Integration Experience**: Experience integrating Adobe Commerce with third-party systems, such as payment gateways, ERP systems, or CRM systems.
  • **Ecommerce Operations**: Extensive experience in ecommerce operations, with a strong focus on the Adobe Commerce platform.
  • **Incident Resolution**: Proven track record of successfully resolving complex incidents and troubleshooting technical issues on ecommerce platforms.
  • **Analytical Skills**: Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and propose effective solutions.
  • **Communication Skills**: Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.
  • **Adaptability**: Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and meeting tight deadlines.
  • **Attention to Detail**: Strong attention to detail and commitment to delivering high-quality results.
  • **Continuous Learning**: Continuous learning mindset, staying updated with the latest industry trends and advancements in ecommerce technology.
  • **Relevant Certifications**: Relevant certifications, such as Adobe Commerce Developer or AWS Certified Solutions Architect, would be a plus.
  • **Tools Experience**: Experience with tools such as Atlassian Tools (JIRA, Confluence), Service Now, New Relic, Grafana.