Strategic Enterprise Customer Success Professional

Há 3 dias

Florianópolis, Santa Catarina, Brasil beBeeCustomer Tempo inteiro US$100.000 - US$120.000
Enterprise Customer Success Lead

We are seeking a seasoned professional to lead customer success in the enterprise segment.

Key Responsibilities
  • Develop and execute engagement plans that fulfill customer objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks.
  • Collaborate with Sales, Field Engineering, and Support teams to drive business outcomes.
  • Experience running a disciplined, weekly review process with cross-functional teams to prioritize blockers and drive resolution.
  • Serve as a customer advocate internally and influence product roadmaps to improve customer satisfaction and retention.
Requirements
  • Minimum 5 years of work experience with strong relations to IT and exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent communication skills with the ability to guide conversations about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels, both internally and externally.
  • Knowledge of agile methodologies and project management tools.
Preferred Skills
  • Experience with Salesforce, Jira, and CRMs is highly valued.
What We Offer
  • Distributed work environment with regular team sprints.
  • Personal learning and development budget.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Team Member Assistance Program & Wellness Platform.
  • Opportunity to travel and meet colleagues.

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