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Operations Manager

2 meses atrás

São Paulo, São Paulo, Brasil Blueground Tempo inteiro

About the Role:

We are seeking an experienced Operations Manager to join our team in Brazil. As an Operations Manager, you will play a critical role in the implementation, adaptation, and continuous improvement of our business systems and processes in your country.

Key Responsibilities:

  • Full operational set-up and maintenance coordination of Blueground properties (supplies, services, etc) according to brand style and guidelines
  • Drive down operational costs and constantly improve processes, while upholding Blueground's quality standards
  • Liaise, manage, and negotiate with contractors, vendors, and external business partners ensuring that our guests enjoy high standards of client experience
  • Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services
  • Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Manage the team of Operations Associates (who will assist in the setup of the apartments), by leading their onboarding process and providing continuous feedback

Requirements:

  • 4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME, or large corporation
  • Bachelor's degree
  • Advanced English
  • Results-oriented go-getter; great at multitasking and managing competing priorities
  • Exceptional communication and organizational skills
  • Team player and creative thinker
  • Strong analytical and problem-solving skills put to use in a fast-paced environment
  • Guest-centric mindset
  • Project management experience while working under tight deadlines
  • Experience in hospitality or real estate is considered a plus
  • Proven team management experience (in field operations is considered a plus)