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End-to-End Customer Advocate
3 semanas atrás
We are seeking a talented Senior Customer Success Analyst to join our team. This is a fantastic opportunity to make a meaningful impact on our customers' success and be surrounded by endless opportunities to learn new skills and grow in various directions.
Key Responsibilities:
- Modify standard processes based on customer needs and project scope using onboarding templates and checklists.
- Employ the 3 Phase Methodology for onboarding, including pre-onboarding, kick-off meetings, and continuous follow-up.
- Communicate effectively with customers, translating internal processes to set expectations and influence customer decisions.
- Connect customers with other teams and resources to enhance their experience.
- Gather in-depth information to personalize customer interactions.
- Maintain proficiency in Equinix's processes, policies, and customer concern paths.
- Develop, maintain, and supervise progress of a Customer Success Plan.
- Drive product and process adoption by understanding customer usage trends.
- Articulate a moderate understanding of products and provide customer education.
- Collect customer feedback and provide it to relevant teams to improve the customer experience.
Benefits:
As a valued member of our team, you will have the opportunity to collaborate on work that impacts the world and contribute to an equitable work environment that values diversity in thought and contribution.
Requirements:
To succeed in this role, you will need to possess excellent communication skills, a strong analytical mind, and the ability to work effectively in a fast-paced environment.
About Us:
We are a dynamic organization committed to providing exceptional customer experiences and driving business growth through innovative solutions.
