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Role Summary
Job Title: Head Of Customer SuccessThis position is responsible for spearheading the customer success strategy in Latin America, focusing on Brazil and the wider Portuguese-speaking audience.
We are looking for a highly motivated individual to join our team as a Customer Success Advocate, managing the end-to-end experience and lifecycle of customers based on the defined service strategy, driving renewal, retention, and loyalty. The ideal candidate will have excellent communication skills, be fluent in English, Spanish, and Portuguese, and have 3-5 years of customer service/success experience.
Key Responsibilities- Customer Support: Provide timely quality after-sales support via email, chat, and phone, communicating with stakeholders to understand client needs and statuses.
- Cross-Functional Collaboration: Collaborate with internal teams to deliver solutions and exceed performance targets in Latin American markets.
- Operational Excellence: Make quick decisions and keep appropriate people informed of developments, coordinating with internal support teams to ensure seamless communication and system health.
- Language Skills: Fluent in neutral English, Spanish & Portuguese (required) - read, write, and speak all three.
- Customer Service Experience: 3-5 years of customer service/success experience.
- Problem-Solving Ability: Proven problem-solving ability and composure in high-pressure situations.
- Interpersonal Skills: Excellent interpersonal, verbal and written communication, and customer service skills.
- Flexibility: Flexible to a remote work setup.
- Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
