Dynamic Customer Success Advocate

Há 7 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiro R$40.000 - R$60.000
Job Title: Customer Support Specialist

We are seeking a skilled and experienced customer support specialist to manage the end-to-end experience and lifecycle of customers. The ideal candidate will be fluent in English, Spanish, and Portuguese, with excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide timely and quality after-sales support via email, chat, and phone in Spanish and Portuguese.
  • Collaborate with stakeholders to understand client needs and current statuses.
  • Demonstrate the ability to incorporate new information, make quick decisions, and keep stakeholders informed.
  • Work closely with internal teams to ensure seamless communication and coordination.
  • Successfully engage in multiple initiatives simultaneously.
  • Align with Product Owners and meet regularly to understand product roadmaps.
  • Document operational best practices and advise internal workgroups accordingly.
  • Represent the company in a positive manner internally and in the communities we serve.

Requirements:

  • Fluent in neutral English, Spanish & Portuguese (required).
  • 3-5 years of customer service/success experience.
  • Entrepreneurial spirit and proactive approach.
  • Excellent planning, organizational skills, and follow-through until tasks are completed.
  • Proven ability to problem-solve and maintain composure in high-pressure situations.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills.

Benefits:

  • Flexible remote work setup.
  • Opportunity to collaborate with internal teams and drive valuable solutions to customers.
  • Chance to grow and develop professionally in a dynamic and rewarding environment.

Work Set-up:

  1. Reporting to the Arcadian CS Team.

Why This Role?

This role offers an exciting opportunity to make a meaningful impact on customer satisfaction and loyalty. As a Customer Support Specialist, you will play a critical role in delivering exceptional service experiences that exceed customer expectations.

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