
Customer Experience Advocate
1 dia atrás
Job Title: Customer Experience Advocate
Our Team is Empowering MarketersWe're revolutionizing the way marketers access actionable insights from previously siloed data. Our platform aggregates and normalizes campaign data from thousands of channels, connecting it with lower-funnel attribution to deliver ROI measurement across every touchpoint.
At our company, we believe in empowering our customers with unparalleled technical support. As a Senior Product Support Engineer, you'll be the primary technical contact for customers, partners, and internal teams.
Key Responsibilities:
- Be the primary technical support contact for customers, partners, and internal teams.
- Troubleshoot complex technical issues and drive resolutions.
- Partner with Product, Engineering, and QA to improve product functionality.
- Provide expert guidance on SDK integration and deployment.
- Mentor team members with your deep technical expertise.
- Advocate for customers by bringing feedback into product discussions.
- 4+ years in technical product support (B2B/SaaS preferred).
- Hands-on experience supporting software in production environments (Mobile & Web).
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Experience in mobile advertising analytics or AdTech is a plus.
- Excellent problem-solving, analytical, and communication skills.
Collaborate with talented global teams, work with world-class products, and join a fast-growing innovative company that values creativity, ownership, and customer advocacy.
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