Customer Experience Strategist

1 dia atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro R$72.000 - R$108.000
Customer Success Manager

We are seeking a highly skilled and experienced Customer Success Manager to join our organization.

The successful candidate will be responsible for building and maintaining influential relationships with high-value customers, guiding them through their social maturity journey, and ensuring they gain full value from our product suite.

In this role, you will lead day-to-day relationship management for a book of business of high-value customers, cultivating and demonstrating expertise in our products, social media, and assigned verticals. You will engage with customers in a high-touch, multi-threaded approach, ensuring successful onboarding and defining mutually beneficial goals.

  • Develop and execute customer success plans to drive business outcomes and revenue growth.
  • Build and maintain strong relationships with customers, including executive sponsors and end-users.
  • Stay up-to-date with industry trends and best practices, and apply this knowledge to improve customer experiences.
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and adoption.

This is a remote-first role that requires a high level of autonomy and self-motivation. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to consider this opportunity.

Key responsibilities include:

  • Driving customer adoption and retention through effective account management.
  • Providing strategic guidance and support to customers to ensure they achieve their business objectives.
  • Analyzing customer needs and developing tailored solutions to meet those needs.
  • Working closely with internal stakeholders to identify and pursue new business opportunities.

Our ideal candidate will have:

  • A proven track record of success in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Strong analytical and problem-solving skills.

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