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We are seeking a strategic consultant who can identify points of improvement for our clients, provide critical thinking and excel in technology and interpersonal skills.
Job Responsibilities:- Developing a profound analytical understanding of clients' challenges and opportunities.
- Maintaining continuous communication with clients to gather feedback, understand evolving challenges and opportunities.
- Proactively identifying upsell opportunities within the assigned customer portfolio.
- Analyzing clients struggling with our product, collaborating to understand their problems.
- Ensuring high customer satisfaction and retention through daily monitoring of relevant metrics.
- Professional Experience: A minimum of 3-5 years of proven expertise in Customer Success or related field.
Our hiring team is international. We encourage a mix of remote and in-office work to connect with the team and experience the work environment.
