Customer Success Expert

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro US$100.000 - US$120.000
Customer Success Expert Job Summary

We're seeking a customer-centric professional to join our team as a Senior Account Specialist. In this role, you will be the first point of contact for customers, providing proactive support and ensuring their success with our products.About the RoleIn this position, you will be responsible for responding to customer inquiries in a timely and efficient manner. You will work closely with cross-functional teams to resolve issues and provide solutions that meet customer needs.Responsibilities
  • Provide exceptional customer service through multiple channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Work closely with internal stakeholders to understand customer needs and develop solutions.
  • Collaborate with other teams to ensure seamless customer experience.
  • Identify opportunities to improve customer satisfaction and implement changes to enhance the overall experience.
  • Develop and maintain knowledge of our products and services to effectively communicate value to customers.
  • Monitor and report on customer feedback and sentiment.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • At least 2 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Fluent in English with strong written and verbal communication skills.
  • Prior experience working in a customer support, customer success, or account management role.
  • Experience working with customers via live interactions such as zoom meetings, phone calls, and live chats.
  • Diplomacy, tact, and poise under pressure, and a high tolerance for ambiguity.
  • Growth mindset, proactive, and action-oriented.
  • Customer success skills and demonstrated ability to work through difficult conversations, with the goal of preserving relationships.
What We Offer

A dynamic and supportive work environment with opportunities for growth and development. Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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