Senior Customer Success Manager
1 dia atrás
We are seeking a highly motivated and experienced Sr Customer Success Expert to drive customer satisfaction and retention. This key role involves proactively responding to customer inquiries, understanding customer challenges, and enabling customers to utilize and extract value from our platform.
Key Responsibilities:- Operate in a scaled client ownership structure to respond to sensitive customer inquiries regarding contract renewals, pricing increases, and escalations
- Prioritize inbound customer requests based on urgency, renewal timeline, churn risk factors, etc.
- Understand and execute basic contract renewal negotiations according to defined policies and processes
In this role, you will work closely with cross-functional teams to develop and implement strategies that drive customer satisfaction and retention. You will also have the opportunity to make a significant impact on business growth and success.
About the Role:This is an exciting opportunity for a seasoned professional to join our team and contribute to the development of our business.
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Customer Success Manager
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Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiroJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr....
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