Customer Success Expert

Há 19 horas

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro R$94.400 - R$153.040
Senior Customer Success Professional

We operate as the world's digital infrastructure company, with a presence in over 260 data centers across the globe.

Digital leaders leverage our trusted platform to connect foundational infrastructure at software speed.

We enable organizations to access all necessary places, partners, and possibilities to scale with agility and deliver world-class experiences while supporting their sustainability goals.

You will collaborate on impactful work that contributes to the greater good and be surrounded by endless opportunities to learn new skills and grow professionally.

We value diversity in thought and contribution and are committed to providing an inclusive work environment that is essential to our core values and vital to our success.

The customer success team is responsible for managing and supervising all services and demands to ensure customer happiness and retention, guaranteeing a seamless customer experience.

Supports small to large-sized field, major, or channel accounts on post-sale support items issues and onboarding.

Key Responsibilities:

  • Provide post-sale support to customers addressing various issues and facilitate onboarding processes
  • Manage and supervise all services and demands to optimize customer satisfaction and retention
  • Evaluate and enhance customer experience

About Our Work:

  • We are a fast-growing global organization with a history of continuous growth spanning 20+ years
  • Our global platform enables customers to place infrastructure wherever needed and connect it to everything required for success
  • We have established a vast ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries across six continents

What We Offer:

  • A collaborative work environment where you can develop new skills and advance your career in various directions
  • An inclusive work environment that respects diversity in thought and contribution

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