Mobile & Devices Services Manager
3 semanas atrás
**Unilever is seeking a highly skilled Service Manager for Mobile and Devices**
Unilever is a global company behind iconic brands such as Dove, Persil, and Magnum. Our corporate strategy, The Compass, sets out ambitious growth and sustainability objectives for the company.
Technology plays a vital role in Unilever, enabling our business to move faster and with more confidence than ever before. As the pace of business accelerates, technology is the key to creating competitive advantage for Unilever.
Technology Services is the UniOps IT function that leads and operates foundational and employee-facing IT services. This includes Cloud Hosting, Networks, Collaboration Services, Identity and Access Management, Mobile & Device Services, Data Management Platforms, and more. Our purpose is to lead the move to the cloud and design and deliver core technology that underpins a modern digital employee and workplace experience.
The Mobile & Device Services Service Manager has a critical role within the Service Line, managing and supporting key technologies used by our employees worldwide. You will be accountable for supporting the Global Service Management team in the operation and improvement of Mobile connectivity, Tablets, Apple MacBooks, Mobile Device Management, and Augmented Reality services.
**Key Responsibilities**
- Managing continual improvements, issues, escalations, and problems across our Mobile, Tablet, Apple MacBook, and Mobile Device Management service offerings.
- Maintaining standards, eligibility, and policies governing device access and usage across MacBooks, Mobiles, and Tablet services.
- Supplier and 3rd party support engagement, managing service reviews, owning problem and service improvement initiatives.
- Reporting on and ensuring our services meet or exceed the appropriate KPIs and XLAs.
- Fostering close relationships across Technology Services, In-Market IT & Platform Teams to ensure tight integration to land change, manage issues, and drive improvements.
- Adopting a culture of continuous service improvement through Lean and Agile principles.
**Requirements**
- Previous exposure to ITIL best practices at Unilever or similar organizations, working in service management/delivery and working with external support relationships.
- Proven experience of delivering change in user experience with particular focus on developing consumer-like service offerings.
- Familiarity with all aspects of Service Management and a passion for improving the user experience.
- Demonstrated skills in communication (oral, written, presentation), analysis, problem-solving, and short-term and long-term planning.
- Articulate and good communicator with the ability to communicate technical issues in an easy-to-understand way.
- Good knowledge of technology services including enterprise computing, cloud, end-user computing, networks, communication services, identity, and access management.
- Results-oriented with the ability to maintain focus on objectives in a multi-task demanding environment.
**Why Unilever**
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