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Training Quality Specialist
3 semanas atrás
We're seeking an experienced Training and Quality Professional to join our team. In this role, you will be responsible for developing and implementing training programs to ensure high-quality performance.
You will work closely with cross-functional teams to identify areas for improvement and develop strategies to enhance the overall quality of our services.
Your expertise in process management and coaching will enable you to effectively onboard new hires and monitor QA performance.
Responsibilities:
- Develop and deliver training programs to enhance quality assurance and performance.
- Monitor and evaluate QA performance metrics to identify areas for improvement.
- Collaborate with global teams to align processes and improve quality standards.
- Coach and mentor team members to achieve high-quality performance.
Requirements:
- Advanced English language skills (conversation and writing).
- Experience in training and development, process management, and quality assurance.
- Strong analytical and problem-solving skills.
- Ability to document and improve processes.
- Excellent communication and interpersonal skills.
Benefits:
- Opportunity to work with a dynamic and growing organization.
- Chance to develop and implement innovative training programs.
- Collaborative and supportive work environment.
- Professional growth and development opportunities.
