Software Development Support Specialist

Há 23 horas

Buenos Aires Espírito Santo Brazil beBeeTechnical Tempo inteiro R$60.000 - R$120.000
Senior Technical Support Engineer Role

This exciting opportunity involves bridging the gap between customers and engineering teams by leveraging your software development expertise. With a strong focus on technical support, you will diagnose and resolve complex issues across backend and frontend systems.

Key Responsibilities
  • Leverage your software engineering skills to provide high-level technical support to enterprise customers.
  • Collaborate closely with Engineering, Product, and Security teams to facilitate issue resolution and contribute to product enhancements.
  • Apply your knowledge of security, bot management, and fraud prevention to assist customers and optimize product performance.
Requirements
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Minimum 5 years of experience in software engineering or a technical support role with a strong engineering focus.
  • Solid background in software development is essential for this role.
  • Proficiency in backend and frontend development technologies.
  • Experience with security principles, bot management strategies, and fraud detection/prevention techniques.
Benefits
  • Fully remote position with flexible working hours.
  • Flat organizational structure with direct interaction with leadership and all teams.
What We Offer

We celebrate diversity and are committed to creating an inclusive environment for all team members. Join us as we transform cybersecurity, user privacy, and machine learning online.

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