Operational Field Support Specialist

Há 6 dias

Jundiaí, São Paulo, Brasil beBeeFieldService Tempo inteiro R$60.000 - R$85.000

Job Summary:

We are seeking a skilled Field Service Coordinator to join our team. The ideal candidate will be responsible for coordinating the After-Sales Analysts/Engineers team as well as the field team, fostering their skills development.

About the Role:

  • The successful applicant will provide technical support to customers, clarifying their inquiries;
  • Maintain service excellence by setting goals, monitoring and evaluating received service requests against provided solutions, and tracking customer satisfaction surveys for each completed service;
  • Seek continuous process improvement by reviewing Installation, Assembly, and Commissioning Instructions whenever necessary;
  • Ensure effective field issue resolution, coordinating analysis and diagnosis of equipment failures and making necessary decisions to minimize warranty costs;
  • Keep the team technically up to date by identifying training needs and planning sessions in Brazil or abroad;
  • Critically analyze equipment failures to determine whether the service falls within the warranty policy or needs to be forwarded to the TLM area;
  • Continuously seek cost optimization, analyzing processes, types of executed services, suppliers, and related costs to take actions that reduce expenses and increase profitability;
  • Ensure the assembly schedule deadlines are met, tracking progress, identifying and analyzing potentially critical situations, and taking necessary actions with the team or service providers to meet timeline and budget expectations.

Key Qualifications:

  • Bachelor's degree in Electrical Engineering;
  • Advanced/Fluent English;
  • Specific knowledge of Medium Voltage Protection and Control Systems;
  • Experience in people management.

Preferred Skills:

  • Experience in After-Sales;
  • Knowledge of Siemens Portfolio - SIPROTEC 5/Reyrolle.

What We Expect from You:

  • Adaptability;
  • Assertiveness;
  • Ability to work with professionals of various seniority levels;
  • Conflict management;
  • Problem-solving skills.

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