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Cloud Contact Center Technical Specialist
2 semanas atrás
We are seeking an experienced Cloud Contact Center Consultant to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences.
About the Role- Design and deliver advanced end-to-end technical solutions for cloud contact center delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
- Take ownership of establishing and maintaining the technical architecture for cloud contact center solutions, while implementing new technologies as needed.
- Modify system configurations to meet evolving business requirements and operational factors.
- Lead the planning and execution of new contact center technology deployments and system upgrades.
- Serve as the primary internal and external point of contact for all matters related to cloud contact center systems.
- 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
- 5+ years of experience in developing, implementing, and supporting cloud contact center solutions, ensuring seamless integration with business needs.
- Proven track record in developing and managing routing and IVR workflows using cloud contact center tools.
- In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance.
- Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions.
- Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
- A culture of relentless performance, with a 99% project success rate and more than 30% year-over-year revenue growth.
- A comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- A work from anywhere culture, allowing you to make the most of flexibility.
- Growth mindset opportunities, including certification programs, mentorship, and talent investment programs.
- A global impact, collaborating on impactful projects for top global clients and shaping the future of industries.
- A welcoming multicultural environment, being part of a dynamic, global team and thriving in an inclusive and supportive work environment.
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
