Advanced Technology Specialist
Há 3 dias
We are seeking a highly experienced Technical Lead to join our team as a Principal Genesys Cloud PS Consultant.
This is an exciting opportunity to work with cutting-edge technology and deliver advanced technical solutions for Genesys Cloud delivery projects.
Key Responsibilities:- Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
- Design and deliver end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops and authoring technical design specifications.
- Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
- Take ownership of establishing and maintaining the technical architecture for Genesys solutions, implementing new technologies as needed.
- 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
- 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions.
- Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
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