Digital Workplace Strategist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeDigitalWorkplace Tempo inteiro
Job Title

The role of Digital Workplace Lead involves overseeing the strategy and management of digital workplace technologies and services. This position ensures a seamless digital employee experience, encompassing all aspects of the digital workplace, including service desk management, budgeting, and IT asset management.

Main Responsibilities:

  • Develop and implement strategies to improve the digital workplace, focusing on enhancing digital dexterity and driving positive business outcomes while maintaining compliance with corporate policies and industry standards.
  • Lead the digital workplace operations team, responsible for fulfilling end-user support and service requests, including the IT service desk, VIP and desktop support, A/V support, Active Directory, and IT asset management.
  • Manage the annual budget for operating and capital expenditures, ensuring alignment with IT and company objectives while optimizing costs and enforcing data policies.
  • Administer contracts, including service level agreements, licensing expiration, renewal, and procurement processes.
  • Create and maintain the corporate IT catalogue of products and services, aligning with business requirements and IT leaders.
  • Provide consolidated IT service support KPIs to IT leaders and business stakeholders, ensuring adherence to Service Level Agreements.
  • Foster a culture of workforce digital dexterity by leading adoption, enablement, and influence to achieve digital business goals.
  • Collaborate with HR to understand employees' current challenges and incorporate this knowledge into digital workplace planning.
  • Work with corporate real estate/facilities to create a smart workplace that supports hybrid and remote workers as well as onsite workers.

Main Requirements:

  • 5+ years managing IT systems, processes, and vendors.
  • 5+ years leading digital workplace teams and processes, including external service desk services.
  • Experience with vendor governance, KPI Management, and conducting RFPs and vendor service transitions.
  • Proven financial management skills with operational budget tasks.
  • Awareness of ways to measure Digital Experience and satisfaction.
  • Working knowledge of IT frameworks such as ITIL.

We value our employees' performance and way of working as a differentiator. Our work environment is characterized by:

  • Ethical behavior.
  • Alignment with clients' objectives.
  • Associative and complementary approach.
  • Unity driven by a purpose.
  • Disciplined, criteria-driven, and hands-on attitude.
  • An environment fostering high-performance.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, or any other protected class.

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